Book a demo
Book a demo

Integrations · WhatsApp

WhatsApp follow-up, sent before you leave the meeting

In the Gulf a great deal of business is done on WhatsApp. SEL XP opens WhatsApp on the rep's phone with your approved message already written and a link to a page holding the catalogues that person asked about. The rep presses send, and the lead records it.

Book a demo How it works

AvailableClick-to-chat from the rep's own WhatsApp. It is not the WhatsApp Business API.

SEL XP and WhatsApp

What you get

  • The message, already written

    Your company's approved wording, with the person's name and the link in place. The rep reads it, changes a word if needed and presses send.

  • The right catalogue, as a link

    The link opens a page made for that person, with the catalogues that match what they asked about. No heavy files in the chat.

  • From the rep's own number

    It opens WhatsApp or WhatsApp Business on the rep's phone, so the customer replies to the person they met.

  • English and Arabic

    Each message has an English and an Arabic version, set by your admin. The rep picks the language when sending.

  • Nobody is forgotten

    A lead with no call, email or message after a day goes on its owner's reminder. A hot lead untouched after two days goes to their manager.

  • Nothing to set up with Meta

    Click-to-chat needs no WhatsApp API account, no template approval and no per-message fee.

How it works

Step by step

From saving the lead to the message leaving the phone.

  1. 01

    Save and follow up

    The lead is saved and the follow-up screen opens with the person's name in place.

  2. 02

    Choose WhatsApp

    Pick the language. The catalogue is chosen from the interests you tapped.

  3. 03

    WhatsApp opens

    The chat with their number opens on your phone, with the message and the link already typed.

  4. 04

    Press send

    You send it yourself. The lead's history records that you followed up by WhatsApp.

  5. 05

    They open the page

    The page lists their catalogues and a button to reply to you. You see when it was first opened.

Good to know

What it does not do, said plainly

  • It is click-to-chat: the app opens the rep's own WhatsApp and the rep presses send. Nothing is sent automatically.
  • It is not a WhatsApp CRM or a shared inbox. Replies arrive in the rep's WhatsApp and are not read or stored by the app.
  • It does not send bulk or broadcast messages, and it has no chatbot.
  • WhatsApp does not report delivery to the app. What the lead shows is when the person's page was first opened.
  • Sending approved templates through the official WhatsApp Business Platform, with delivery status, is planned.

Questions

WhatsApp: what people ask

Can sales reps follow up leads on WhatsApp?

Yes. SEL XP opens WhatsApp on the rep's phone with your approved message and a link to the person's page already written, so the rep only presses send. The follow-up is recorded on the lead, and the app notes when the page is first opened.

Does it use the WhatsApp Business API?

No. It uses WhatsApp click-to-chat, which opens a chat from the rep's own WhatsApp or WhatsApp Business app. There is no API account to open, no message template to get approved and no per-message fee. Official API sending is planned.

Can it send WhatsApp messages automatically or in bulk?

No. A person presses send on every message, one chat at a time. That is deliberate: it is a follow-up from someone the customer has just met, not a broadcast.

Do customers' replies show in the app?

No. Replies arrive in the rep's own WhatsApp, where the conversation carries on. The app records that the follow-up was sent and when the person's page was first opened. The rep can add a note or a next task to the lead.

Can the WhatsApp message be in Arabic?

Yes. Each follow-up message has an English and an Arabic version, and the rep chooses the language when sending. Your admin can replace the standard wording with your company's own in both languages.

Is this a WhatsApp CRM?

No. A WhatsApp CRM manages conversations in a shared inbox through WhatsApp's API. SEL XP captures the lead at the meeting and starts the WhatsApp conversation with the right message and catalogue. The lead itself then goes to your CRM.

WhatsApp is a trademark of WhatsApp LLC. This product is not made or endorsed by WhatsApp or Meta.

See it with your team

See it with WhatsApp, and with your team.

Tell us how your team sells and which tools you run. We will show you the app with your products, your team structure and your CRM in mind.

Book a demo See pricing
  1. What happens next
  2. Day 0You send the form. We reply within one working day.
  3. 30 minA call on your screen: capture, follow-up, CRM and what your managers see.
  4. Set-upWe build your workspace with you: companies, teams, products, wording.